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Order Conflict Issues
Order Conflict Issues

(Version 1.0)

Updated over a year ago

General Issue Codes

Issue Codes

Description

Resolution

1001

Order payment status is invalid.

To proceed with fulfillment despite error code 1001. Sales > Orders > Click on The Order > Edit > Unflag the order within OrderGrid.

1002

Invalid shipping address and/or missing information.

Allowed characters:

  • First and Last Name: Letters (A-Z, including accents), Numbers (0-9), Space, Single Quote ('), Period (.), Underscore (_), Parentheses (()), Hyphen (-)

  • Company Name: Letters (A-Z, including accents), Numbers (0-9), Space, Comma (,), Period (.), Underscore (_), Single Quote ('), Ampersand (&), Hash (#), At Symbol (@), Parentheses (()), Angle Brackets (<>), Hyphen (-)

  • Address Line 1 & 2: Letters (A-Z, including accents), Numbers (0-9), Space, Hash (#), Comma (,), Period (.), Single Quote ('), Forward Slash (/), Hyphen (-),

Finally, Sales > Orders > Click Order > Edit > Unflag.

1003

No item to fulfill in this order, please check and void the order if correct.

Verify order has line items, that are in stock, then Sales > Orders > Click Order > Edit > Unflag.

1004

Phone number is invalid. Between 10 and 11 digits, only numbers.

Ensure phone number is in the format "2234567890", allows (), and uses x or p for extensions.
Then, save and Edit > Unflag.

1005

Partial fulfillment not allowed.

If required, navigate to: Sales > Orders > Edit, set "Allow Partials" to True, then go to line items, make sure the line items are toggled on. Then Sales > Orders > Click Order > Edit > Unflag.

1007

Invalid item ID in line item.

Confirm product mapping and correct the item ID in the order. Then, Edit > Unflag.

1008

discountAmount field must be a number greater or equal to 0.

Ensure the discountAmount field contains a positive number or zero.
Then, save and Edit > Unflag.

1009

basePrice, total or rowTotal must be a valid number or greater than 0.

Verify that basePrice, total, and rowTotal are valid numbers greater than or equal to 0.
Then, save and Edit > Unflag.

1010

Qty must be an integer greater than or equal to 1.

Update the quantity field to a valid integer of 1 or more.
Then, save and Edit > Unflag.

Address Validation

Requirement Check

Issue Codes

Description

Resolution

1020

A name is required for the shipping address.

Add a first name following these allowed characters:

  • First and Last Name: Letters (A-Z, including accents), Numbers (0-9), Space, Single Quote ('), Period (.), Underscore (_), Parentheses (()), Hyphen (-)

Then, save and Edit > Unflag.

1021

At least one address line is required.

Add address line following these allowed characters:

  • Address Line 1 & 2: Letters (A-Z, including accents), Numbers (0-9), Space, Hash (#), Comma (,), Period (.), Single Quote ('), Forward Slash (/), Hyphen (-),

Then, save and Edit > Unflag.

1022

A phone number is required.

Phone numbers accepted formats:

  • (123)4567890

  • 1234567890

Also, allows optional country code:

  • +1 (123) 4567890

Then, save and Edit > Unflag.

1023

A city is required.

Enter the city under the destination tab.
​Orders > Sales > Current Order > Edit > Update City > Save > Unflag.

1024

A postal code is required.

Enter postal code in the following format:

  • A1A 1A1
    ​Or

  • A1A1A1

Then, save and Edit > Unflag.

1025

A state code or province code is required.

Ensure that the "State" or "Province" field has a valid ISO code (e.g., CA for California, ON for Ontario, NY for New York).
Then, save and Edit > Unflag.

1026

A country code is required.

Use the correct two-letter ISO country code (e.g., US for United States, CA for Canada, GB for United Kingdom, FR for France).
Then, save and Edit > Unflag.

1027

A country name is required.

Ensure that the Country field contains the full country name (e.g., United States, Canada). Then, save and Edit > Unflag.

Length Check

Issue Codes

Description

Resolution

1030

The combined length of the first and last name must not exceed 44 characters.

Ensure the total character count of the first and last name combined is 44 characters or fewer.
Then, save and Edit > Unflag.

1031

The company name must not exceed 30 characters.

Ensure the company name is 30 characters or fewer. Then, save and Edit > Unflag.

1032

The phone number must not exceed 25 characters.

Verify that the phone number, including any symbols like + and parentheses, is within 25 characters.
Then, save and Edit > Unflag.

1033

Address Line 1 must not exceed 35 characters.

Ensure Address Line 1 is within 35 characters.
Then, save and Edit > Unflag.

1034

Address Line 2 must not exceed 35 characters.

Ensure Address Line 2 does not exceed 35 characters. Then, save and Edit > Unflag.

1035

The city name must not exceed 30 characters. Note: For UPS labels, the city will be truncated to 15 characters.

Ensure the city name is 30 characters or fewer. For UPS labels, it may be reduced to 15 characters, so prioritize essential information.
Then, save and Edit > Unflag.

1036

For countries other than the U.S. and Canada, the province code must not exceed 5 characters.

Ensure that the province code is 5 characters or fewer for countries other than the U.S. and Canada. Then, save and Edit > Unflag.

1037

For countries other than the U.S. and Canada, the postal code must not exceed 9 characters.

Verify that the postal code is within 9 characters for countries outside the U.S. and Canada.
Then, save and Edit > Unflag.

1040

The country code must not exceed 2 characters.

Use the correct two-letter ISO country code, such as US for United States, CA for Canada, GB for United Kingdom, etc.
Then, save and Edit > Unflag.

1041

The email must not exceed 50 characters.

Ensure the email address is within 50 characters.
Then, save and Edit > Unflag.

Format Check

Issue Codes

Description

Resolution

1050

Invalid phone number format.

Ensure the phone number is in the format +1 (123) 456-7890 x1234 with + at the start, area code in parentheses, and sections separated by spaces, hyphens, or dots. Use x or p for extensions.
Then, save and Edit > Unflag.

1051

The postal code for Canada must be 6 characters in the format: A1A 1A1.

Enter postal code in the following format:

  • A1A 1A1
    ​Or

  • A1A1A1

Then, save and Edit > Unflag.

1052

The postal code for the U.S. must be between 5 to 9 characters in the format: 12345 or 12345-1234.

Ensure the U.S. postal code is either 5 digits (e.g., 12345) or 9 digits with a hyphen (e.g., 12345-1234).

Then, save and Edit > Unflag.

1053

The country code must be a valid ISO 3166-1 ALPHA-2 code.

Use a valid two-character ISO country code, such as US for United States, CA for Canada, GB for United Kingdom.

Then, save and Edit > Unflag.

1054

The province code for Canada must be a valid ISO 3166-2 code.

Use the correct Canadian province code following ISO 3166-2 standards (e.g., ON for Ontario, BC for British Columbia).

Then, save and Edit > Unflag.

1055

The state code for the U.S. must be a valid ISO 3166-2 code.

Ensure the U.S. state code follows the ISO 3166-2 format (e.g., CA for California, NY for New York). Then, save and Edit > Unflag.

1056

Invalid state, region, or province code.

Verify that the state, region, or province code is a valid ISO 3166-2 code. For example, use QC for Quebec in Canada, NY for New York in the United States, GB-SCT for Scotland, or GB-ENG for England in the United Kingdom.

Then, save and Edit > Unflag.

1057

Invalid email format.

Confirm the email format is correct. A valid email format includes examples like "exampleEmail@ordergrid.com" or "exampleEmail+updates@ordergrid.com".
Then, save and Edit > Unflag.

1058

Invalid special characters in the city field.

Only the following special characters are allowed in the city field:

  • A hyphen -

  • A period .

  • An apostrophe ’.

Remove any other invalid characters.
Then, save and Edit > Unflag.

1059

Invalid special characters in the company field.

Ensure only allowed special characters are used in the company field:

  • Comma ,

  • Apostrophe ’

  • Period .

  • Underscore _

  • Ampersand &

  • Hash #

  • At sign @

  • Hyphen -

  • Parentheses ()

  • Angle brackets <>

Then, save and Edit > Unflag.

1060

Invalid special characters in the address field.

Allowed special characters:

  • Hash #

  • Comma ,

  • Period .

  • Forward slash /

  • Apostrophe ’

  • Hyphen -

Remove any invalid characters.
Then, save and Edit > Unflag.

1061

Invalid special characters in the name field.

Allowed special characters:

  • Hyphen -

  • Period .

  • Apostrophe ’

  • Underscore _

  • Parentheses ()

Remove any invalid characters.
Then, save and Edit > Unflag.

Product and Inventory Check

Issue Codes

Description

Resolution

2001

No product item match.

Navigate to Sales > Product mapping.
​
Ensure the line items are correctly mapped within OrderGrid.
​
Then, navigate to Sales > Orders > Find the order > Edit > Re-import.

2002

No inventory item match.

This error typically occurs when a Shopify item is not mapped to a valid Warehouse Management System (WMS) item in OrderGrid.

Steps to Resolve:

  1. Verify Product Mapping:

    • Go to Sales > Product Mapping.

    • Check if the Shopify item is correctly mapped to a Valid Warehouse item, update item as required.

  2. Re-import Order:

    • Sales > Orders > Find the order > Re-import to refresh the order with the updated mapping.

2003

No UOM. Please check product mapping.

Navigate to Sales > Product mapping.
​
Ensure the line items have assigned UOM within the product mapping line.
​
Then, navigate to Sales > Orders > Find the order > Edit > Re-import.

Stock and Availability Issues

Issue Codes

Description

Resolution

3000

Stock not available

Navigate to Inventory > Inventory.
​
Locate the item in question and verify that the quantity marked as Available is sufficient to fulfill this order.
​
Then, save and Edit > Unflag.

3001

Inventory Out of Stock

This error occurs when item quantities are overcommitted, allowing prioritization for which orders to fulfill.


​Steps to Resolve:

  1. Go to the Sales > Orders > Click on the order > Edit > Line Items.

  2. Toggle the fulfill item to Active.

  3. Click Save, then Unflag.

If Item Has 0 Quantity Left - Partial Fulfillment:

  1. Enable Accept Partials.

  2. Click Unflag.

  3. Toggle out-of-stock items to Unfulfill, then Save.

3002

Not enough stock. Products on hold.

Confirm item's are still in stock. If item's Tag is set to hold.

  • Go to Warehouse > Tags, select the item’s tag, and choose Edit Tag.

  • Change the Status from Hold to Released.

  • Return to the order page, click Unflag to clear the conflict.

3003

Lot expiration is overdue. Check the expiration with item stop ship.

Confirm or adjust the stop ship date in Inventory > Items under Planning. Shorten the stop ship date if needed.
Then, save and Edit > Unflag.

Fulfillment and Packing Issues

Issue Codes

Description

Resolution

4001

Online Store refused item fulfilment.

  • Verify that outstanding items for fulfillment on the e-commerce platform match the order data in OrderGrid.

  • Ensure the order status is "Processing" to allow edits. Navigate to Sales > Orders > Click on the order > Edit.

  • Click Re-import to update the order and match the e-commerce order data.

4002

Packing screen conflict

Occurs when the packing process has been canceled and logged. Similar to User flagged order.

User Actions and Flags

Issue Codes

Description

Resolution

4003

User flagged order

This code is for logging purposes only, indicating that a user has flagged the order. No action is required.

4004

User unflagged order.

This code is for logging purposes only, indicating that a user has unflagged the order. No action is required.

Routing and Shipping Rules

Issue Codes

Destination

Resolution

5001/9999

5001: Destination country is not covered. Create a warehouse routing rule.

9999: Order Routing

  1. Go to Sales > Stores > Find the API-DTC (or Shopify) store > (⋮) > Edit.

  2. Open the Order Routing Rules tab.

  3. Click Add Rule to create a new routing rule or adjust existing rules to route orders based on destination countries.

    • Name the Rule

    • Use the Warehouse dropdown to assign the warehouse.

    • Select the specific countries or regions the rule will apply to.

Then, save and Edit > Unflag.

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