Orders

Q: How do I prioritize an order?

A: You should wait for your order to be routed to the warehouse. After it goes from being 'queued' to 'processing,' you can click on the order and toggle the 'Prioritize' switch on the top, right corner.

Q: How do I pause fulfillment on an order?

A: You have two options:

Via the OrderGrid app:

Via the Shopify app:

Q: How do I add a commercial invoice to a manual order I created?

A: Our system automatically generates a commercial invoice for shipments going to the United States, so no further action is required on your end!

Q: My order is queued, has it been checked for inventory stock yet?

A: The inventory stock check happens once the order is routed to the warehouse. When the order is queued, it means that it still has not checked inventory. The queued status does not have inventory stock to check against.

Q: How can I check how many orders are pending fulfillment for a specific SKU?

A: Navigate to OrderGrid > Inventory > Search for the SKU > look at the 'committed' number. Please keep in mind that the number of committed orders is only for orders that are "processing" to "picked" statuses. When the orders are "packed" status, they will be depleted from committed. Also, if orders are queued, they will not be counted under committed, as they have not been routed to the warehouse yet.

Q: How can I "reimport" a manual order?

A: Just like orders created in Shopify can be reimported by clicking the "Import" button, manual orders created in OrderGrid can be "reimported" by clicking "Edit" > "Repair Lines". Afterward, click "Confirm" and you are done!

Q: What does the 'Committed' column mean?
​A: This column shows items that have been ordered (commutative quantity required for the orders) but not yet shipped from the warehouse.