Hey there!

Welcome to OrderGrid Help Docs. We're so happy to have you! 😄

Help Docs is where you will find updates, tips, and step-by-step instructions to help you utilize OrderGrid to its' full potential. Focus on growing your business and let us do the rest.

If you need any additional help, please don't hesitate to chat with us here. You can also email us at info@ordergrid.com or call us at (+1) 647-559-9279.

Don't forget to follow us on Instagram, Facebook, Twitter & LinkedIn!


Getting Started Checklist

Connect online store to OrderGrid


Set up your products

Configure your inventory settings
Set up your items
Map your products to items in the OrderGrid warehouse


Send products to an OrderGrid warehouse

Create a Receiving Order
Warehouse Shipping Addresses


Approve packaging options & packing instructions

We have a range of standard materials and can assist with custom packaging.

Let us know if you have any further requirements, special instructions, inserts, suppliers etc.

Once the above is complete, we conduct a 'test ship' for you. The test order must flow seamlessly from e-commerce store, to OrderGrid, to pick & packing, and arrive at its destination with no damages. If the test ship passes all check, you are ready to go live!


Go live! Once set-up is complete you're ready to go!

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