DON'T FORGET TO SUBMIT A RECEIVING ORDER!

(Plus, you get 50% off receiving fees by submitting an RO)

Details for preparing a shipment to an OrderGrid location:

  • 54" max pallet height - if a pallet is any taller, we will repalletize at an additional cost

  • One lot code per pallet

  • One SKU per pallet

  • Each case shipper clearly labelled with enclosed SKU and quantity. Note, case shipper quantities should be uniform across all SKU's case shippers unless it is a partial case.

    SKU ###
    Qty ###

    • Any partial case shippers should be clearly labelled

      PARTIAL CASE
      SKU ###
      Qty ###
  • Clearly label your shipment

    [Client/Company name] c/o OrderGrid
    RO ######
  • Delivery must include packing slip with the SKUs, quantities, lot codes, and expiry

Note: If the above is NOT followed, or a mixed pallet is received (meaning two or more SKUs on one pallet), we will sort the items at your predetermined hourly labour rate.

By submitting an RO, you'll not only get 50% off receiving fees, you will also help us stick to our 3 business day SLA of receiving your shipment into OrderGrid inventory. If there is no RO, or the shipment is not prepared according to these guidelines, it will take extra time to receive.

The first RO we receive from you, or any RO with new products to OrderGrid, will take 5 business days to process once everything has arrived and item dimensions are validated.

We inspect all inventory coming into our warehouses. We reserve the right to refuse or dispose of contaminated products to adhere to Good Manufacturing Practice (GMP).

Warehouse Addresses

(with more locations coming soon!)

Toronto Warehouse:

780 Tapscott Road, Unit 4, Dock 22
Scarborough, ON
Canada

M1X 1A3

Contact person:

Andrew O'Neill
6476079165


Receiving Hours: 9 AM - 4 PM, Monday - Friday excluding statutory holidays

Dock Door
Email TorWarehouse@ordergrid.com to book a receiving appointment - must be 24 hours in advance.

Miami Warehouse:

11330 NW 36th Terrace

Doral, FL
US
33178

Receiving Hours: 10 AM - 5 PM, Monday - Friday excluding statutory holidays
No Dock Door - however, forklifts are available

Email MiaWarehouse@ordergrid.com to book a receiving appointment - must be 24 hours in advance.

Mexico City Warehouse:

Priv. Rancho de La Cruz 98, Col. Jamaica,

Venustiano Carranza, 15800
Ciudad de México,

CDMX, Mexico

Receiving Hours: 9 AM - 6 PM, Monday - Friday excluding statutory holidays

No Dock Door - however, forklifts are available
Please connect with your OrderGrid rep to book a receiving appointment - must be 24 hours in advance.


Related Articles

How to create a manual order
Create a Receiving Order

Getting Started Checklist

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