Definitions:

B2B orders: orders that have 1 pallet or more of product

SLA: service level agreement


B2B orders usually take more time and planning, especially if we are arranging for transport.

When planning your B2B order, there are a few key points you have to consider:

  • We implement a strict 2 day SLA to be packed. Delivery timelines are subject to carrier availability.

  • If the order is more than one pallet, we will arrange a commercial carrier

  • Orders with 10+ skids will be dealt with on a case-by-case basis

  • There is some required information to arrange the commercial carrier. Please include this in the OG 'order note'.

    • Specify if a receiving appointment is required, delivery hours, and/or timeframe. This is super important when arranging delivery.

    • Does the receiver have a dock? Or is tailgate service required?

    • Is the destination commercial or residential? If commercial, what is the business name? This affects pricing.

    • Please add any other relevant & important information.

    • Example:

      B2B order - tailgate required. No receiving appt required. Closed Mondays. Commercial delivery.

If you have any more questions regarding B2B orders, contact our Customer Success team or send us an email, and we will be happy to assist you!


Related Articles

Receiving Guidelines

How to create a receiving order (RO)
Orders with Attachments

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