Orders

Create, view, manage and edit orders, across every store.

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15 articles in this collection
Written by OrderGrid, Alyne, Natalia Lopez and 1 other

Understanding Your Orders List

Tips and tricks to better understand your orders dashboard page

Written by OrderGrid
Updated over a week ago

Understanding your Order Page

Tips and tricks to better understand your order page.

Written by Alyne
Updated over a week ago

How to void an order

Instructions on how to void an order than has already been placed.

Written by OrderGrid
Updated over a week ago

DTC

Warehouse Transfers

How to move stock between multiple warehouses.

Written by Wilfred Fisher
Updated over a week ago

USPS tracking number via UPS Mail Innovations

Find your USPS tracking page when UPS Mail Innovations hands off to last mile USPS delivery

Written by Alyne
Updated over a week ago

Orders with Attachments - B2B & FBA

Guidelines to be followed for orders that require specific documentation, such as; packing lists, shipping labels, etc.

Written by Alyne
Updated over a week ago

Priority Orders feature

How to get your orders picked and packed ASAP

Written by Alyne
Updated over a week ago

How can I redirect an order?

Information on order redirection

Written by Natalia Lopez
Updated over a week ago

Pick Up an Order at the Warehouse

Learn the do's and don'ts of picking up an order at an OrderGrid warehouse

Written by Alyne
Updated over a week ago

Business-to-Business (B2B) orders

B2B order requirements and SLA

Written by Natalia Lopez
Updated over a week ago

Returns Procedure

Returned Order Policy

Written by Alyne
Updated over a week ago

Resolving Conflicted & Cancelled Orders

Unflagging orders to return to fulfillment flow

Written by Alyne
Updated over a week ago

How to create a manual order

Instructions on how to create a manual order in OrderGrid.

Written by OrderGrid
Updated over a week ago

How to edit an order

Instructions on how to edit an order that has already been placed.

Written by OrderGrid
Updated over a week ago

Express

How to remove an Order from the Dispatch Screen

What to do when a cancelled or completed order is still visible.

Written by Wilfred Fisher
Updated over a week ago