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B2B Orders: Add Pallet Dimensions on an order
B2B Orders: Add Pallet Dimensions on an order

Input pallet dimensions for freight quotes so clients can view this information on the order page.

Alyne avatar
Written by Alyne
Updated over a week ago


Business-to-business (B2B) order: A large order that may require special picking, packing, and delivery processes.

Pallet dimensions: Length, width, height, and weight of a pallet. Often, this includes number of shippers on the pallet.


B2B orders often require special picking, packing, and delivery processes. This can include picking large volume via cases or pallets, packing via a pallet map (we recommend uploading this to the order! Read more about order file attachments), palletizing, and finally, coordinating with freight to deliver to the business. Since freight quotes require pallet dimensions, we’ve made it easy for the warehouse team to add the pallet dimensions on the packing screen. Clients can then view this information on the shipments page.


1. When you are on the packing screen for an order, you will need to select carrier “manual”. Currently, this feature is only available to carrier “Manual” as this means the label is only text and someone will be requesting freight quotes.
Click ‘Carrier’ on the top right, then select ‘Manual’. You may need a warehouse manager PIN to change the carrier.

2. Once you printed a shipper’s label, you will then see the button “+ Dimensions” turn active purple. Click this button, and it will trigger a popup modal.

3. This popup modal will allow you to input the length, width, height, and number of cartons for each shipper. You will see three buttons next to each dimensions record.

  • “+” creates a new dimensions record

  • The copy icon allows you to copy that record’s length, width, height, and number of cartons to a new dimensions record.

  • The delete icon removes the dimensions record.

Note: There can only be one pallet dimension for each shipper or delivery. If the packing instance only contains one shipper, you cannot add more pallet dimension details. If you have two pallets in the delivery, you should include two pallets on the packing screen.

4. When you click confirm, you will see these dimensions underneath the shipper name. You can click “edit” to see the popup modal again, or “delete” to delete all dimensions.

5. Once the order status is packed, these dimensions are posted on the client’s order page, on the shipments tab. Now, someone can grab this information and put in their freight quote easily!
There, the client can see three columns displayed:

  • “# of cases” – the number of cases on the pallet

  • “Pallet dimensions” – the length, width, height of the pallet in inches

  • “Pallet weight” – a programmatically calculated weight of the pallet, of your inputted item weight and pallet weight

For more information, check out B2B Orders: View Pallet Dimensions on an order.

Congratulations! You have successfully viewed pallet dimensions for your B2B order in OrderGrid.

If you need any additional help regarding this topic, please reach out to us at

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