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Understanding your Shopify account
Understanding your Shopify account

Understanding your Shopify account & how it integrates with the OrderGrid app

Natalia Lopez avatar
Written by Natalia Lopez
Updated over a week ago

Now that you have your Shopify account set up, there are a few key things that you should know regarding how they work with our OrderGrid app.

1. Location – Whether you are migrating from another warehouse or are starting for the first time at our facilities you have to make sure the location set up on your Shopify account is our warehouse address. You will find this at the very top of your Shopify order

Note: You can set this up by clicking on Settings > Shipping and delivery > Local delivery

2. Creating products on Shopify - In order to link a product from your Shopify account to the product listed on the OrderGrid app, you need to first create the product on Shopify:

  1. Log in to your Shopify account

  2. On your left-hand column, select “Products”

  3. Click on “Add product” - on the upper right corner

Note: It is very important that you add the Item’s name, description, and SKU number. This will help you match and identify the right product.

Once the product is created on your Shopify account, you will need to go to the OrderGrid app, set up the new item, and product map it so that orders can be fulfilled without going into conflict.

Note: If you see that the item listed in a Shopify order is in black instead of a hyperlinked blue, then this is an indicator that the item is not connected to our OrderGrid store. To solve this we suggest checking the item is created in the OrderGrid app, and that the product is properly mapped. Creating an item on your Shopify account will not automatically create it in the OrderGrid app!

If you have any other questions on this topic, consult your Customer Success specialist or send us an email, we look forward to helping you!

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